Drop-off Service
Computer Troubleshooters offers convenient, fast and professional drop-off service for your computer. If you can live without your computer for a day or two then dropping off your computer at our shop is the best way to go as it offers the best value for your computer service.
Drop off your computer at 445 Mountain Hwy., North Vancouver.
Dropping Off FAQ
Where are you located?
We are at 445 Mountain Hwy. The corner of Charlotte Ave. and Mountain Hwy, right across from Dykoff Nurseries. Note that we are in ‘lower’ Mountain Hwy, 4 blocks North of Main Street.
What are your hours of operation?
Monday to Friday from 8:30 – 6:00. Saturday and Sunday closed.
Do I have to haul my computer up some stairs?
No. We are on the ground floor now! Come in and ask if you would like some help bringing your computer into the shop.
What kinds of problems can we fix in the shop?
We can fix most problems in the shop including slowness, error messages, virus clean-up and tune-ups. Problems we cannot fix in the shop are issues relating to your network or Internet – an onsite visit would be required.
Do you fix laptops?
Yes! We do laptop tune-ups and also physical repairs including screen replacement, DC jack replacement and fixing loose laptop hinges. Bring it to the shop… we can fix it!
What should I bring?
In the case of laptops we would need the power adapter as well as the actual laptop. In the case of desktop computers we do not need any cables or attachments at all… just the actual tower. However, if you suspect a problem with one of your peripherals then you can bring that in too.
Should I bring any disks in?
It is unlikely we will need any disks. The one case where we may need disks is if we are reinstalling your Operating System (Windows). If this is the case then bring the disks. If you are not sure it does not hurt to bring the disks that your computer came with.
Can I bring in my printer or other peripherals?
Yes. If you suspect a problem then bring it in.
How long will you have my computer?
Turnaround for most jobs is 2 days. Rush service is available
How much does it cost?
There is a $45 minimum diagnostic charge; however this is usually waived if the repair quote is accepted. Many times the Ultimate Tune-up will fix your problem.
